Job Description
Join our dynamic hiring event for Part-Time Chat Support Specialists in Jacksonville, FL! We're seeking friendly communicators to deliver exceptional customer experiences through digital channels. This role offers flexible hours, remote options, and growth opportunities in a supportive environment. Perfect for students, career-changers, or those seeking supplemental income. No prior experience required – we provide comprehensive training!
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve product/service issues using knowledge bases and escalation protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer concerns
- Maintain performance metrics for response time and CSAT scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional written communication skills
- Ability to multitask across multiple chat windows
- Basic computer proficiency and typing speed (40+ WPM)
- Reliable internet connection for remote work
- Customer service mindset with patience and problem-solving skills