Job Description
Join ConnectCare Solutions at our exclusive hiring event for part-time chat support specialists in Philadelphia! We're seeking empathetic communicators to deliver exceptional customer experiences through digital channels. Enjoy competitive pay, flexible scheduling, and opportunities for growth in a dynamic healthcare tech environment. No prior experience required—comprehensive training provided!
Why Join Us?
• $18.50-$24.00 hourly rate + performance bonuses
• Flexible 20-30 hour/week shifts
• Remote-first with optional in-office collaboration
• Health benefits for part-timers (20+ hrs/week)
• Career advancement pathways
Responsibilities
- Resolve customer inquiries via live chat in real-time
- Document interactions using CRM systems with precision
- Collaborate with technical teams for complex issue escalation
- Maintain 95% customer satisfaction score
- Adhere to HIPAA compliance protocols
- Participate in bi-weekly training sessions
- Support multiple product lines (healthtech, SaaS, e-commerce)
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge
- Reliable home office setup with high-speed internet
- Available for evening/weekend shifts (10am-10pm)