Job Description
Join our award-winning team as a Part-Time Chat Support Specialist at CustomerConnect Solutions! We're hosting an exclusive hiring event for dynamic communicators to deliver exceptional customer experiences through real-time chat. This role offers flexible hours (evenings/weekends) and remote work options while making a tangible impact on our clients' success.
Why You'll Love This Role:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training and career development
- Modern remote work setup with equipment provided
- Health benefits (including dental/vision) for part-time employees
- Collaborative culture with monthly team-building events
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing questions, and product inquiries
- Maintain detailed case notes in CRM system with 99% accuracy
- Escalate complex issues to senior support specialists
- Achieve 95% customer satisfaction score monthly
- Participate in weekly training sessions on new products
- Collaborate with cross-functional teams to improve processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk/Salesforce or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chat windows
- Available 20-30 hours/week including weekends
- Must pass background check and drug screening