Job Description
Join ConnectHub Solutions' exclusive hiring event for part-time Chat Support Specialists in New York! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time digital channels. This role offers flexible hours, competitive pay, and growth opportunities in a dynamic tech environment. Perfect for students, career-changers, or professionals seeking supplemental income.
Why Join Us? • Industry-leading training program • Remote-friendly hybrid schedule • Comprehensive benefits package (PTO, health stipend) • Career advancement paths • Collaborative team culture
Responsibilities
- Provide instant support via chat, email, and social media channels
- Resolve customer inquiries regarding products/services with accuracy
- Document interactions and escalate complex issues to specialists
- Maintain detailed knowledge bases and troubleshooting guides
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics (response time, resolution rate)
- Contribute to process optimization initiatives
Qualifications
- 1+ years customer service experience preferred
- Exceptional written communication skills (native English proficiency)
- Ability to multitask in fast-paced digital environments
- Proficient with CRM software and chat platforms
- Strong problem-solving and conflict resolution abilities
- Available 20-30 hours/week with evening/weekend flexibility
- High school diploma or equivalent (college degree a plus)
- Passion for helping others and tech-savvy mindset