Job Description
Join Nexus Connect Solutions' exclusive hiring event for part-time Chat Support Specialists! We're seeking empathetic communicators to deliver exceptional digital customer experiences from our vibrant NYC hub. This role offers flexible scheduling, comprehensive training, and growth opportunities in a fast-paced tech environment. Perfect for students, career-changers, or those seeking supplemental income in the heart of Manhattan.
Our team thrives on innovation and customer obsession. You'll be part of a diverse community supporting global clients across industries. Enjoy competitive pay, performance bonuses, and a modern workspace with collaborative zones. Apply now to start your journey with us!
Responsibilities
- Resolve customer inquiries via live chat with speed and precision
- Maintain detailed case notes in CRM systems for continuity
- Collaborate with Tier 2 support for complex technical escalations
- Adhere to SLAs while maintaining quality standards
- Identify upsell opportunities through consultative conversations
- Participate in bi-weekly training sessions on product updates
- Support seasonal campaigns during peak hours (evenings/weekends)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- WPM 50+ typing accuracy with strong grammar skills
- Proficiency in Zendesk, Intercom, or similar platforms
- Ability to multitask across 3-5 concurrent chats
- Fluent in English with clear verbal communication
- Available 20-25 hours/week including weekend shifts
- NYC residency required for in-person role