Job Description
Join ConnectSphere Solutions' exclusive hiring event for dynamic Part-Time Chat Support Specialists in San Jose, CA! We're seeking empathetic communicators to deliver exceptional digital customer experiences through real-time chat interactions. This role offers flexible scheduling, competitive compensation, and growth opportunities in a tech-forward environment.
Hiring Event Details:
🗓️ Date: October 28, 2023
📍 Location: 45 Innovation Drive, San Jose, CA 95101
⏰ Time: 10:00 AM - 4:00 PM
📝 Bring: Resume & ID for on-site interviews
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rate
- Maintain detailed chat logs in CRM system for quality assurance
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities based on customer needs
- Adhere to SLA metrics with average response time <30 seconds
- Participate in weekly training to update on product knowledge
- Support omnichannel initiatives including email/social media overflow
Qualifications
- Minimum 6 months customer service experience (chat preferred)
- Typing speed of 55+ WPM with 98% accuracy
- Proficiency in Zendesk/Intercom or similar chat platforms
- Strong problem-solving skills with de-escalation techniques
- Ability to work flexible shifts including weekends/evenings
- High school diploma; Associate's degree preferred
- Bilingual English/Spanish highly desirable