Job Description
Join our award-winning customer support team at NexaCare Solutions! We're hosting an exclusive hiring event for Part-Time Chat Support Specialists in Denver. This role is perfect for tech-savvy communicators passionate about delivering exceptional digital customer experiences. Work remotely with flexible scheduling while making a real impact. Apply today to secure your spot at our Denver hiring event!
Responsibilities
- Provide real-time chat support for B2B SaaS clients across multiple platforms
- Resolve technical inquiries, billing issues, and feature navigation challenges
- Document interactions in Zendesk CRM with 99% accuracy
- Maintain 95% customer satisfaction score through personalized solutions
- Collaborate with Tier 2 engineers for complex escalations
- Contribute to knowledge base articles and training materials
- Participate in bi-weekly performance coaching sessions
Qualifications
- 1+ years experience in digital customer support (chat/email)
- Proficiency in CRM tools (Zendesk/Salesforce preferred)
- Exceptional written communication with zero grammar errors
- Ability to handle 3-5 concurrent chat conversations
- High school diploma; relevant certifications a plus
- Reliable home office setup with 50+ Mbps internet
- Availability for evening/weekend shifts (20-25 hrs/week)
- Background check and drug screening required