Job Description
Are you a people-person looking for a night shift opportunity that offers growth and stability? Apex Customer Solutions is currently hiring enthusiastic Customer Service Representatives to join our dynamic team in San Antonio, TX.
We provide paid training to ensure you have all the tools you need to succeed. Whether you are an experienced professional or looking for your first job, we want to hear from you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Paid Training: Start earning while you learn.
- Flexible Shifts: Night shift schedule for better work-life balance.
- Modern Environment: Work in a supportive and professional setting.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email.
- Resolve customer issues efficiently while maintaining a high level of customer satisfaction.
- Utilize CRM software to update customer accounts and track interactions.
- Adhere to company policies, procedures, and compliance standards.
- Collaborate with team leads to improve service delivery and resolve complex escalations.
- Document all customer interactions accurately in the system.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service or call center experience is preferred but not required.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work night shifts (6:00 PM - 3:00 AM) consistently.
- Basic computer literacy and typing proficiency.