Job Description
Join NexusTech Solutions' exclusive hiring event for part-time Chat Support Specialists in Houston! We're seeking empathetic communicators to deliver exceptional customer experiences through our digital platforms. This role offers flexible scheduling, competitive compensation, and growth opportunities in a dynamic tech environment.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with users. Our modern downtown Houston office provides collaborative spaces with state-of-the-art facilities. Enjoy comprehensive training, performance bonuses, and a supportive team culture that values work-life balance.
Responsibilities
- Deliver real-time support via in-app chat for 50+ daily customer interactions
- Resolve technical issues, billing inquiries, and product questions with 90% first-contact resolution
- Maintain detailed case documentation in Zendesk with 100% accuracy
- Collaborate with Tier 2 engineers to escalate complex technical escalations
- Participate in weekly training sessions on product updates and communication techniques
- Achieve 95% customer satisfaction score through personalized solutions
- Monitor chat queues during assigned shifts with <5-minute response times
Qualifications
- 6+ months experience in customer support or chat-based communication
- Proficient typing speed (60+ WPM) with exceptional written communication skills
- Ability to multitask across 3-5 concurrent chat conversations
- High school diploma or equivalent; college coursework preferred
- Availability to work evenings/weekends (20-25 hours/week)
- Basic technical troubleshooting for software/hardware issues
- Comfortable with CRM platforms (Zendesk/Salesforce experience a plus)
- Must pass background check and pre-employment assessment