Job Description
Join our dynamic team at ConnectCare Solutions as a Part-Time Chat Support Specialist! We're hosting a hiring event for passionate individuals seeking flexible careers in Jacksonville, FL. Provide exceptional customer service through digital channels while enjoying competitive pay, remote work options, and growth opportunities. Perfect for students, parents, or professionals seeking work-life balance. No prior experience required – we provide comprehensive training!
Responsibilities
- Deliver prompt, professional customer support via live chat and messaging platforms
- Resolve technical inquiries, billing questions, and product concerns efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work
- Available to work evenings/weekends (20-30 hrs/week)