Job Description
Join our dynamic team at ConnectCare Solutions for an exciting part-time chat support role in Jacksonville, FL! We're hosting a hiring event to find passionate individuals who excel in digital communication. This position offers flexible hours and the opportunity to make a real impact from our vibrant downtown office. No prior experience required – we provide comprehensive training!
Responsibilities
- Deliver exceptional customer support via live chat channels for diverse client portfolios
- Resolve technical inquiries and troubleshoot software/system issues efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to company SLAs and quality assurance standards
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and typing speed (40+ WPM)
- Strong problem-solving abilities and patience
- Customer service mindset with empathy orientation
- Available to work evenings/weekends (20-25 hrs/week)