Job Description
Launch your customer service career with paid training! ClientFirst Solutions is seeking motivated Part-Time Chat Support Specialists in Dallas, TX. Join our award-winning team and provide exceptional digital customer support through live chat. No experience required – we invest in your growth with comprehensive paid training, competitive pay, and flexible scheduling. Enjoy a modern workspace with cutting-edge technology and a collaborative culture focused on your success.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve product inquiries, technical issues, and order assistance
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with senior support agents to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and support techniques
- Contribute to process improvements and knowledge base updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written communication skills with professional tone
- Strong typing proficiency (minimum 45 WPM)
- Ability to multitask and manage concurrent chat sessions
- Basic computer literacy and internet navigation skills
- Customer service mindset with patience and empathy
- Availability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening