Job Description
Join TechConnect Solutions' exclusive hiring event for part-time chat support specialists in Philadelphia! We're seeking tech-savvy individuals to deliver exceptional customer experiences through real-time chat channels. This role offers flexible scheduling, competitive pay, and growth opportunities in a dynamic tech environment. Perfect for students, career changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Adhere to service level agreements and quality standards
- Contribute to knowledge base improvements and process optimization
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or technical support experience
- Proficient in typing with 40+ WPM accuracy
- Familiarity with chat platforms (Zendesk, Intercom, LiveChat)
- Exceptional written communication and problem-solving skills
- Ability to multitask in fast-paced digital environments