Job Description
Join TechConnect Solutions as a Part-Time Chat Support Specialist and become the digital face of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences via live chat from the comfort of your home office. This flexible remote position offers competitive pay, comprehensive training, and the opportunity to grow your career in tech support.
What We Offer:
- Competitive hourly pay with performance bonuses
- Flexible scheduling (20-30 hours/week)
- Full paid training and certification
- Home office equipment stipend
- Health and wellness benefits
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues and product questions for software clients
- Maintain detailed case notes in CRM system with 99% accuracy
- Escalate complex issues to senior support team with clear documentation
- Meet monthly KPIs for satisfaction scores (CSAT >90%) and resolution rates
- Collaborate with cross-functional teams using Slack and internal tools
- Participate in weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 6+ months customer service experience (chat support highly valued)
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication skills in English
- Ability to multitask 3-4 concurrent chats efficiently
- Reliable high-speed internet and quiet home workspace
- Flexible availability including evenings and weekends