Job Description
Join SupportHub Inc., a leader in customer experience solutions, as a Part-Time Chat Support Specialist. Work remotely from San Jose, CA, and provide exceptional digital support to our global clientele. Enjoy flexible scheduling, competitive compensation, and a collaborative virtual team environment. If you're passionate about problem-solving and thrive in fast-paced digital interactions, this is your opportunity to excel.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed documentation of interactions using Zendesk and Salesforce
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base improvements and training materials
- Monitor chat queues with average response time under 90 seconds
- Participate in monthly performance reviews and skill development sessions
Qualifications
- Minimum 1 year experience in digital customer support or chat support
- Exceptional written communication skills with professional tone
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- Ability to multitask in high-volume chat environments
- High school diploma or equivalent; college degree preferred
- Reliable internet connection (minimum 20 Mbps)
- Available 20-25 hours/week across flexible shifts