Job Description
Join ClientFirst Solutions as a Part-Time Chat Support Specialist and deliver exceptional customer experiences from the comfort of your home. We're seeking empathetic communicators to assist our clients via live chat, resolve inquiries efficiently, and maintain high satisfaction standards. This remote role offers flexible hours while contributing to a dynamic team environment.
Responsibilities
- Provide real-time chat support to customers across multiple platforms
- Resolve product inquiries, technical issues, and billing questions
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain professional tone and brand voice in all communications
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 6+ months of customer service experience via chat/email
- Proficient in typing (50+ WPM) with excellent written communication
- Strong problem-solving skills and attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Experience with Zendesk or similar support tools
- Available to work evenings/weekends (20-25 hours/week)