Job Description
Join our award-winning remote team as a Part-Time Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences from home. Enjoy flexible scheduling, comprehensive training, and a vibrant virtual workspace while supporting tech-savvy clients across New York. Perfect for students, parents, or professionals seeking work-life balance in the Empire State!
Responsibilities
- Provide instant support via live chat for software inquiries and troubleshooting
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to resolve complex issues efficiently
- Adhere to SLA standards with 95% customer satisfaction metrics
- Proactively identify upsell opportunities during support interactions
- Participate in weekly virtual team meetings and training sessions
- Monitor chat queues during assigned shifts (20-25 hours/week)
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience via chat/email
- Exceptional written communication with 50+ WPM typing speed
- Proficiency in Zendesk/Intercom and CRM platforms
- Reliable home office setup with high-speed internet
- Ability to work independently during flexible hours
- New York residency required (tax purposes)
- Basic troubleshooting skills for Windows/macOS