Job Description
Join our dynamic remote team as a Part-Time Chat Support Specialist in Charlotte, NC! Help customers resolve inquiries through live chat while enjoying flexible hours from your home office. We're seeking empathetic communicators with a passion for exceptional service.
What We Offer:
- Competitive hourly pay ($16-$22)
- Flexible scheduling (20-30 hours/week)
- Full remote work capability
- Comprehensive training
- Health benefits eligibility
Responsibilities
- Deliver real-time chat support for product inquiries and technical issues
- Document customer interactions using CRM systems
- Collaborate with escalation teams for complex resolutions
- Maintain response time standards under 90 seconds
- Identify upsell opportunities during customer interactions
- Participate in weekly performance reviews
- Adhere to company compliance and security protocols
Qualifications
- 1+ years customer service experience (chat preferred)
- 60+ WPM typing accuracy
- Proficient with Zendesk/Salesforce platforms
- High-speed home internet connection
- Quiet, dedicated workspace
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Available evenings/weekends