Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist in sunny San Diego! We're seeking tech-savvy communicators to deliver exceptional digital customer service from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and growth opportunities in a dynamic tech environment.
What We Offer:
- 100% remote work with flexible hours
- Competitive salary + performance bonuses
- Health/dental/vision insurance
- Professional development stipend
- Virtual team-building events
Responsibilities
- Resolve customer inquiries via live chat with empathy and efficiency
- Maintain accurate support documentation and ticket records
- Collaborate with cross-functional teams to resolve complex issues
- Continuously refine chat scripts and knowledge base articles
- Meet/exceed customer satisfaction and response time metrics
- Identify product improvement opportunities through customer feedback
- Participate in weekly training and skill development sessions
Qualifications
- 2+ years customer service experience (chat support preferred)
- Exceptional written communication skills in English
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Ability to multitask in fast-paced digital environments
- High-speed internet connection and dedicated home office
- Strong problem-solving and conflict resolution abilities
- Experience with CRM systems (Salesforce, HubSpot)
- San Diego residency required for local tax purposes