Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and become the digital face of our brand! We're seeking empathetic communicators to deliver exceptional customer experiences through real-time chat platforms. This remote position offers flexible hours while supporting North Carolina-based clients in tech, healthcare, and e-commerce sectors. Enjoy a collaborative virtual environment with competitive pay and growth opportunities into senior support roles.
Why Join Us?
- Flexible 20-30 hour/week schedule
- Full remote work from anywhere in NC
- Comprehensive paid training
- Health benefits for part-timers
- Quarterly performance bonuses
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Troubleshoot technical issues for SaaS and mobile applications
- Process orders, returns, and account modifications
- Document interactions in CRM with precise details
- Escalate complex issues to senior support agents
- Contribute to knowledge base improvements
- Participate in weekly team training sessions
Qualifications
- 1+ years customer service experience (chat/voice)
- 65+ WPM typing accuracy with minimal errors
- Proficiency in Zendesk, Intercom, or similar platforms
- Strong problem-solving and de-escalation skills
- Reliable high-speed internet and quiet workspace
- Ability to work evenings/weekends (flexible scheduling)
- North Carolina residency required
- Basic HTML/CSS knowledge preferred