Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Louisville, KY and Illinois! We're seeking empathetic professionals to resolve inquiries, build relationships, and drive customer satisfaction—all from the comfort of your home. Immediate start available!
Why Choose Us? Competitive pay, comprehensive benefits package, flexible scheduling, and ongoing training. Be part of a culture that values your growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for response time and resolution efficiency
- Proactively identify upsell opportunities to enhance customer value
- Participate in weekly coaching sessions and product training
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed internet connection and quiet home office setup
- Ability to work rotating shifts including evenings/weekends
- Valid KY or IL work authorization (US residency required)
- Associate degree or equivalent professional certification