Job Description
Are you a people person looking for a flexible career? TechBridge Solutions is seeking a dedicated Part-Time Chat Support Specialist to join our dynamic remote team. If you are located in the Charlotte, NC area or anywhere in Georgia, this is your chance to work from home with a top-tier technology company.
We are looking for individuals who can provide exceptional customer service through our digital chat platform. Whether you are an experienced support agent or a motivated beginner, we provide the comprehensive training you need to succeed.
Why Join Us?
We offer a competitive pay rate, flexible scheduling, and the ability to build a rewarding career from the comfort of your home.
Responsibilities
- Respond to customer inquiries via live chat in a friendly and professional manner.
- Troubleshoot product and service issues to ensure customer satisfaction.
- Escalate complex issues to the appropriate internal teams promptly.
- Maintain accurate and up-to-date customer records in our CRM system.
- Collaborate with team leads to improve response times and service quality.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or technical support is a plus but not mandatory.
- Excellent written communication and typing skills (40+ WPM).
- Reliable high-speed internet connection and a quiet home office environment.
- Ability to work flexible hours, including evenings and weekends.