Job Description
Join our dynamic team at TechConnect Solutions for an exciting part-time Chat Support opportunity in sunny San Jose! We're hosting a dedicated hiring event for passionate individuals who thrive in customer-facing roles. This position offers flexible hours, competitive pay, and the chance to work with cutting-edge technology while providing exceptional digital customer experiences. Perfect for students, professionals seeking work-life balance, or remote workers in the Bay Area!
Responsibilities
- Deliver real-time customer support via live chat across multiple digital platforms
- Resolve technical inquiries, billing issues, and product questions efficiently
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier-2 support teams for complex issue escalation
- Adhere to SLA targets while maintaining high customer satisfaction scores
- Participate in weekly training on product updates and communication protocols
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat/phone/email)
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Ability to multitask in fast-paced digital environments
- Must be available for evening/weekend shifts (20-30 hrs/week)
- Basic troubleshooting knowledge for consumer tech products
- Positive attitude and patience during high-volume interactions