Job Description
Join ConnectCare Solutions as a Part-Time Chat Support Specialist and deliver exceptional customer experiences from the comfort of your home! We're seeking empathetic communicators to support our growing client base in San Antonio and beyond. This flexible remote position offers competitive pay, comprehensive training, and the opportunity to make a real impact in the healthcare support industry.
As a vital member of our virtual team, you'll resolve inquiries, troubleshoot issues, and ensure seamless service delivery. Enjoy the perfect work-life balance with 25-30 weekly hours and full remote flexibility. No commute, no office politics—just meaningful work and professional growth.
Responsibilities
- Deliver real-time customer support via live chat for healthcare clients
- Resolve inquiries regarding billing, appointments, and service features
- Maintain accurate documentation of customer interactions in CRM systems
- Collaborate with specialists to resolve complex technical issues
- Adhere to HIPAA compliance protocols for sensitive patient data
- Proactively identify opportunities to improve customer satisfaction
- Participate in weekly virtual team training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience, chat support preferred
- Exceptional written communication skills with professional tone
- Reliable high-speed internet and quiet home office setup
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings and weekends