Job Description
Join our dynamic team as a Part-Time Customer Service Representative and deliver exceptional experiences to clients across Illinois and Pennsylvania. This immediate-start role offers flexible hours while allowing you to develop critical communication skills in a fast-paced environment. We're seeking empathetic professionals who thrive in problem-solving and are ready to make an impact from day one.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to resolve complex customer escalations
- Meet/exceed performance metrics for response time and satisfaction scores
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume settings
- Basic knowledge of Microsoft Office Suite
- Flexible availability including evenings/weekends