Job Description
Join our award-winning customer service team and kickstart your career with comprehensive paid training! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences to Houston's vibrant community. No experience required – we provide all the tools and support you need to succeed in this dynamic role. Enjoy flexible scheduling, competitive pay, and opportunities for advancement within our growing company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using our proprietary CRM system
- Process orders, returns, and account modifications with precision
- Document all interactions accurately in our customer database
- Collaborate with technical support teams for complex issue resolution
- Meet key performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown Houston facility
- Availability to work evenings and weekends (15-25 hours/week)
- Customer service experience preferred but not required