Job Description
We're seeking a dynamic Part-Time Customer Service Representative to join our vibrant team in Fresno, CA! This immediate-start opportunity offers flexible hours while making a real impact on our community. As the first point of contact for local customers, you'll be instrumental in building lasting relationships and ensuring exceptional experiences. If you're passionate about helping others and thrive in a fast-paced environment, this role is your perfect match!
Responsibilities
- Handle customer inquiries via phone, email, and in-person with professionalism
- Resolve product/service issues using company protocols and resources
- Process orders, returns, and exchanges accurately and efficiently
- Document customer interactions in CRM system with attention to detail
- Collaborate with team members to resolve complex customer needs
- Uphold company standards for customer satisfaction and brand representation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficient in basic computer applications and CRM systems
- Ability to multitask in a fast-paced retail/service environment
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Positive attitude with genuine empathy for customer needs