Job Description
Join Fort Worth Connect as a Part-Time Customer Service Representative and become the voice of our vibrant community! We're seeking empathetic professionals to deliver exceptional support to local residents and businesses. With flexible scheduling and immediate start opportunities, this role offers the perfect balance for students, parents, or career-changers looking to make a difference in their own backyard. Enjoy a supportive team environment, comprehensive training, and competitive compensation while building valuable customer experience skills.
Responsibilities
- Handle inbound calls, emails, and chats from Fort Worth customers with professionalism and empathy
- Resolve billing inquiries, account issues, and service disruptions efficiently
- Document all interactions accurately in our CRM system
- Collaborate with local teams to address community-specific service needs
- Identify and escalate complex issues to senior support staff
- Contribute to process improvements for local customer workflows
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months of customer service experience in a local business context
- Strong communication skills with clear, friendly phone presence
- Ability to multitask in fast-paced environments
- Basic proficiency with CRM software and Microsoft Office
- Flexible availability including evenings and weekends
- Deep understanding of Fort Worth neighborhoods and local culture
- Valid Texas driver's license (for occasional local travel)