Job Description
Join Albuquerque Connect Solutions as a Part-Time Customer Service Representative and become the voice of our thriving community! We're seeking energetic individuals to deliver exceptional support to local clients starting immediately. This role offers flexible scheduling and the opportunity to develop valuable skills in a dynamic environment. If you're passionate about helping others and want to make a real impact in Albuquerque's service industry, we encourage you to apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Process payments and account modifications
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Basic knowledge of Albuquerque area businesses a plus
- Spanish fluency highly desirable