Job Description
Join our award-winning customer experience team at Charlotte Connect Solutions! We're hosting a dedicated hiring event for passionate individuals seeking flexible part-time opportunities in the Charlotte area. As a Local Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support while working in a vibrant, collaborative environment. Enjoy competitive pay, comprehensive training, and the chance to build meaningful relationships within your community. Perfect for students, parents, and career-changers seeking work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using proprietary CRM systems
- Document interactions accurately in customer databases while maintaining data integrity
- Collaborate with technical support teams to escalate complex issues seamlessly
- Meet/exceed key performance metrics including CSAT and resolution time targets
- Participate in ongoing product knowledge training to maintain service excellence
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask effectively while maintaining composure under pressure
- Valid government-issued photo ID and reliable transportation
- Availability to work evenings/weekends (15-25 hours/week)
- Basic technical troubleshooting skills for common connectivity issues