Job Description
Join our award-winning customer service team at LocalCare Solutions! We're hosting an exclusive hiring event for passionate individuals to become part-time Customer Service Representatives in Charlotte, NC. This role offers flexible scheduling, competitive pay, and opportunities for growth within our supportive community-focused organization.
As a vital member of our Charlotte team, you'll deliver exceptional support to local residents while enjoying a collaborative work environment. No experience required – we provide comprehensive training! Apply today and start your rewarding career journey.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Charlotte-area customers
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed quality and productivity metrics consistently
- Participate in ongoing training to enhance product knowledge
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Proficient in basic computer applications (MS Office, email)
- Ability to multitask in fast-paced environment
- Empathetic approach to customer problem-solving
- Reliable transportation to Charlotte office location
- Flexible availability including weekends/evenings
- Positive attitude and team-oriented mindset