Job Description
Join Charlotte Connects Solutions for an exclusive hiring event seeking passionate Part-Time Customer Service Representatives! As the first point of contact for our valued local clients, you'll deliver exceptional support while building lasting relationships. This role offers flexible hours and the opportunity to grow your career in Charlotte's thriving service industry.
Why Join Us?
- Competitive hourly pay + performance incentives
- Comprehensive paid training
- Flexible scheduling options
- Clear career advancement path
- Supportive team environment
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex cases
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training and product updates
- Support community outreach initiatives during events
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and empathy-driven approach
- Charlotte area residency preferred
- Valid North Carolina driver's license (if field events required)