Job Description
Join our award-winning team as a Part-Time Customer Service Representative in Columbus, OH! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying flexible schedules and competitive pay. Immediate start available for motivated candidates ready to make a difference in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Maintain detailed knowledge of company products/services
- Meet/exceed customer satisfaction and performance metrics
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work evenings/weekends (flexible shifts)
- Proficient with Microsoft Office and CRM software
- Reliable transportation to our Columbus office
- Positive attitude and problem-solving mindset