Job Description
Join our award-winning customer support team in Columbus, Ohio! ConnectCare Solutions is seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our healthcare clients. This role offers flexible scheduling (20-25 hours/week) and immediate start for qualified candidates. Enjoy competitive pay, comprehensive training, and a supportive team environment. If you're a natural problem-solver with a heart for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for healthcare clients
- Resolve patient inquiries and concerns with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with medical teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing training for healthcare protocols
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in healthcare/billing
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Background check and HIPAA certification required