Job Description
Join our dynamic team in Fort Worth as a Part-Time Customer Service Representative! We're seeking enthusiastic individuals to deliver exceptional support to our local community. This immediate-start opportunity offers flexible hours and a rewarding experience in customer-centric environments. Perfect for students, career-changers, or those seeking supplemental income.
Our company values diversity and growth, providing comprehensive training and a supportive workplace culture. If you thrive in fast-paced settings and enjoy helping others, this role is your gateway to a fulfilling career in customer service.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Meet performance metrics including call quality and response time standards
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; college coursework a plus
- 6+ months customer service experience in call center or retail environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Ability to multitask in high-pressure situations while maintaining composure
- Flexible availability including evenings and weekends