Job Description
Join Our Team as a Part-Time Customer Service Representative in Fort Worth!
Urban Support Solutions is seeking enthusiastic and customer-focused individuals for immediate part-time positions in Fort Worth, TX. As a key member of our support team, you'll provide exceptional service to local clients while gaining valuable experience in a dynamic environment. This role offers flexible scheduling and the opportunity to grow with a company that values community connections.
We're looking for dedicated professionals who thrive in fast-paced settings and are passionate about creating positive customer experiences. If you're ready to start your career journey with us, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer concerns efficiently using established protocols and resources
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with team members to ensure seamless service delivery across channels
- Process transactions and provide product information to meet customer needs
- Contribute to continuous improvement initiatives based on customer feedback
Qualifications
- High school diploma or equivalent; college coursework a plus
- Minimum 6 months of customer service or call center experience
- Strong verbal and written communication skills in English
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment while maintaining composure
- Flexible availability including evenings and weekends (15-25 hours/week)
- Positive attitude and problem-solving mindset