Job Description
Join our award-winning customer service team at Elite Support Solutions! We're hosting an exclusive hiring event for passionate individuals seeking flexible part-time opportunities in Georgia. As a Customer Service Representative, you'll be the heart of our client interactions, delivering exceptional experiences that build loyalty and drive growth. Enjoy competitive pay, comprehensive training, and a supportive work environment designed for your success. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to resolve complex customer challenges
- Meet/exceed performance metrics for call volume and quality
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (Salesforce/Zendesk a plus)
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization in the United States
- Positive attitude with commitment to customer excellence