Job Description
Join our dynamic team at ConnectCare Solutions for an exclusive hiring event targeting passionate Customer Service Representatives in Dallas! We're seeking empathetic individuals to deliver exceptional support while enjoying flexible scheduling and competitive compensation. No experience necessary – we provide comprehensive training!
Event Details:
- When: October 25, 2023 (10 AM - 4 PM)
- Where: ConnectCare Solutions Dallas Office
- Bring: Resume and valid ID
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product knowledge training
- Maintain positive brand representation at all touchpoints
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient with Microsoft Office and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/evenings
- Bilingual (Spanish) candidates strongly encouraged