Job Description
Join our exclusive hiring event for part-time Customer Service Representatives in New York! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy flexible schedules, competitive pay, and comprehensive training. Perfect for students, career changers, or those seeking supplemental income. Apply today to start your rewarding journey in customer service!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex escalations
- Meet/exceed performance metrics for response time and satisfaction
- Identify opportunities to improve customer experience
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Patience and empathy in high-pressure situations
- Flexible availability including evenings/weekends
- Typing speed of 40+ WPM
- Proficiency with Microsoft Office suite