Job Description
Are you ready to take the next step in your career? Apex Support Solutions is hosting an exclusive Hiring Event for dedicated Part-Time Customer Service Representatives in Orlando, FL. We are looking for empathetic problem solvers to join our award-winning team.
Why You Should Apply
- Competitive Compensation: Earn between $16.00 and $20.00 per hour based on your experience.
- Flexible Scheduling: Enjoy part-time hours that work around your life.
- Modern Facilities: Work in a clean, air-conditioned, and technology-driven environment.
- Immediate Start: On-the-spot interviews and hiring for top candidates.
Your Key Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism.
- Resolve complex issues efficiently while maintaining a positive customer experience.
- Accurately document all interactions and account updates in the CRM system.
- Identify opportunities to cross-sell products and enhance customer satisfaction.
- Collaborate with team leads to optimize support processes and workflows.
Qualifications & Requirements
- High school diploma or GED is required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal communication skills and a professional phone manner.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work weekends, evenings, and holidays as required by business needs.
Responsibilities
- Answer customer inquiries via phone, email, and chat channels promptly.
- Assist customers with billing, account management, and technical troubleshooting.
- Adhere to all company policies and quality assurance standards.
- Escalate complex issues to senior support staff when necessary.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or equivalent.
- Excellent active listening and interpersonal skills.
- Ability to remain calm and professional under pressure.
- Reliable transportation to the Orlando office.
- Willingness to undergo a background check and drug screening.