Job Description
Join our dynamic team as a Part-Time Customer Service Representative and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our valued clients in Jacksonville, FL. This role offers flexible hours and the chance to develop valuable communication skills in a fast-paced environment. If you thrive in customer-facing roles and want to start working right away, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex customer situations
- Meet daily performance metrics for call quality and resolution time
- Provide product knowledge to customers
- Escalate unresolved issues to supervisors
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Excellent verbal and written communication skills
- Proficient with Windows OS and CRM software
- Ability to multitask in a fast-paced setting
- Positive attitude and problem-solving mindset
- Flexible availability including evenings/weekends