Job Description
Join ConnectServe Solutions as a Part-Time Customer Service Representative and make an immediate impact! We're seeking energetic professionals to deliver exceptional support to our diverse client base in Chicago. Enjoy flexible hours, comprehensive training, and a collaborative environment where your voice matters. Perfect for students, career changers, or those seeking supplemental income with growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics including first-contact resolution and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in a fast-paced environment
- Strong written and verbal communication skills with professional phone etiquette
- Proficient in Microsoft Office and CRM platforms (training provided)
- Ability to multitask while maintaining attention to detail
- Available for flexible shifts including evenings/weekends
- Passion for problem-solving and customer advocacy