Job Description
Join our dynamic team as a Part-Time Customer Service Representative in sunny Orlando, Florida! We're seeking enthusiastic individuals with immediate availability to deliver exceptional support experiences. This flexible role offers the perfect opportunity to develop your communication skills while making a real impact on our clients' satisfaction. If you thrive in fast-paced environments and possess a passion for problem-solving, apply today and start your journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues efficiently using CRM systems and knowledge bases
- Document interactions accurately in customer relationship management software
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a contact center environment
- Exceptional verbal/written communication skills and active listening ability
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask while maintaining attention to detail
- Flexibility to work evenings/weekends based on business needs
- Strong problem-solving and conflict resolution aptitude