Job Description
Join Georgia Connect Solutions and become a vital part of our customer experience team! We're seeking enthusiastic Part-Time Customer Service Representatives to start immediately and deliver exceptional support to our growing client base. This remote-friendly role offers flexible hours and the opportunity to develop valuable communication skills while making a real impact. If you're a problem-solver with a passion for helping others, apply today and start your rewarding career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests while maintaining accuracy
- Document all interactions in the customer database for quality assurance
- Collaborate with team members to escalate complex issues when needed
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months of customer service experience in a call center or similar role
- Excellent verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Reliable internet connection for remote work
- Ability to work flexible shifts including evenings and weekends
- Positive attitude and resilience in high-pressure situations