Job Description
Join our award-winning customer service team and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to local customers in Columbus, OH. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement in a supportive environment.
Why Join Us?
• Competitive hourly pay + performance bonuses
• Paid training & certification programs
• Flexible part-time shifts (20-30 hrs/week)
• Free parking & downtown location
• Health benefits eligibility for full-time transition
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, product, and service inquiries efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex issues
- Upsell products/services based on customer needs
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication & conflict resolution skills
- Proficient with Microsoft Office & CRM platforms
- Ability to work flexible shifts including weekends
- Pass background check & drug screen
- Local Columbus residency required
- Spanish bilingual a plus