Job Description
Join our award-winning customer service team in Charlotte and make an immediate impact! We're seeking passionate individuals to deliver exceptional experiences while enjoying flexible scheduling. This is your chance to develop transferable skills in a supportive environment with competitive compensation and growth opportunities.
As a key member of our client-facing team, you'll handle diverse customer interactions with empathy and professionalism. We provide comprehensive training and a collaborative culture where your contributions are valued. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to address complex customer needs
- Meet performance metrics including CSAT scores and handle time targets
- Identify opportunities to improve service processes and customer journeys
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced digital environments
- Reliable transportation to our Charlotte hub (downtown location)
- Flexible availability including evenings and weekends