Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our Chicago-based clients. This flexible role offers rapid onboarding and the opportunity to develop valuable communication skills in a supportive environment.
As a key member of our client experience team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our 98% customer satisfaction rate. Perfect for students, career-changers, or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product-related issues with empathy and precision
- Document all interactions in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time, first-contact resolution)
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or strong transferable skills
- Exceptional verbal/written communication abilities
- Proficiency with CRM tools (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced digital environments
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset