Job Description
Join our dynamic call center team in San Jose, CA! We're hosting an exclusive hiring event for weekend-shift customer service representatives. Enjoy competitive pay, flexible scheduling, and comprehensive benefits. Perfect for students, professionals seeking supplemental income, or career changers. Apply today and start your journey with a leader in customer experience solutions!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Meet performance metrics (AHT, CSAT, FCR) while maintaining quality standards
- Document interactions and update customer profiles in Salesforce
- Collaborate with support teams to resolve complex escalations
- Participate in weekend training sessions and process improvements
- Maintain HIPAA/GDPR compliance during all customer interactions
Qualifications
- 1+ years call center or customer service experience required
- Strong typing skills (40+ WPM) and proficiency with MS Office
- Weekend availability (Sat/Sun 8am-6pm) mandatory
- Excellent communication skills in English (bilingual Spanish a plus)
- Ability to work in fast-paced environment with minimal supervision
- Pass background check and pre-employment drug screening
- Associate degree or equivalent experience preferred