Job Description
Join our award-winning customer service team with immediate openings in Florida and Virginia! We're seeking energetic individuals to deliver exceptional experiences as Part-Time Customer Service Representatives. Enjoy flexible schedules, competitive pay, and comprehensive training. No weekends required!
Perfect for students, career changers, or those seeking supplemental income. Our Orlando hub offers hybrid options with modern workspaces and collaborative teams. Start earning while building transferable skills in communication, problem-solving, and digital tools.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in compliance with ISO 9001 standards
- Collaborate with Tier 2 support for technical escalations
- Participate in daily huddles to share customer insights
- Meet KPIs for handle time and first-contact resolution
- Identify upsell opportunities during high-value interactions
Qualifications
- High school diploma or equivalent; college preferred
- 6+ months customer service experience (retail/tech focus)
- Proficiency with Microsoft Office Suite and CRM systems
- Clear communication skills in English (bilingual Spanish a plus)
- Ability to type 40+ WPM with 98% accuracy
- Reliable transportation for hybrid shifts
- Availability for weekday/evening shifts (20-30 hrs/week)