Job Description
Join our dynamic team as a Part-Time Customer Service Representative in San Antonio! We're seeking empathetic individuals to deliver exceptional support experiences for our clients. This immediate-start role offers flexible hours and the opportunity to make a real impact while building valuable skills in a fast-paced environment. Perfect for students, career changers, or those seeking supplemental income.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, product, and technical issues using CRM tools
- Document interactions accurately in our customer database
- Collaborate with team members to escalate complex cases
- Meet daily performance targets for response time and resolution
- Participate in ongoing product training sessions
- Maintain positive brand image through courteous communication
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong verbal/written communication skills in English
- Proficiency with Windows OS and CRM software
- Ability to multitask in high-volume environments
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset
- Pass background check and drug screening